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Resources

Article

IVR Vs. IVA — Is One Better Than The Other?

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Case Study

Multi-Channel Merchant Reduces Agent-to-Agent Transfers by 40% and Saves More Than $6 Million

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Article

Utilizing an IVA to Reduce Agent Talk Time

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Article

The Cost of Convenience: Evaluating Intelligent Virtual Agent Pricing Models

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Article

Don’t Let Implementing an IVA Intimidate You

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Case Study

National Medical Diagnostics Company Improves Success Rates by 62% and Cost Savings by 76%

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Case Study

Cataloger Reduces Costs by 43% with Self-Service

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White Paper

Five Reasons to Implement a Voice-Enabled Self-Service Option in Your Contact Center

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Case Study

Verascape Helps Financial Services Company Reduce Costs by $2.7 Million

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