Virtual Digital Assistant
Verascape’s Virtual Digital Assistant allows you to answer the phone or reply to SMS, automated chat, Facebook Messenger, and Smart Speakers with conversational speech or text. This capability, combined with other Verascape self-service solutions (like Customer Service, Payments, and Intelligent Call Routing) will immediately set your brand apart from the competition.
Intelligent Screen Pops
Verascape uses Computer Telephony Integration, or CTI, to enable companies to provide their contact center agents with valuable knowledge about a customer before they pick up the phone. This is accomplished with an intelligent “Screen Pop”. A Screen Pop is a window that pops up on an agent's computer screen that displays information about the caller, like name, address, interaction history, and other relevant information. Verascape’s Virtual Digital Assistant allows you to answer calls with conversational speech, facilitate self-service when appropriate, and/or intelligently route customers to the right agent.