We offer a complete suite of Self-Service as a Service customer service solutions.

We have implemented thousands of solutions and our success rates lead the industry — in some cases up to 3x more successful than our competitors. A small sample of our customer service solutions include:

Order Status

We quickly identify the customer and find their order information. We present the customer with summary order status and then let them guide us on details they want — all the way to line item detail. Verascape integrates with the third-party shippers to provide callers with the most up-to-date status.

Benefits Status

Any benefits question can be answered instantly. Benefits status, renewal date and renewal processing, claims submission, claims status and disposition.


Customers can self-serve to find out if a returned item has been received and if credit has been applied.

Backorder Inquiries

Verascape provides the most current backorder information to customers. Our omni-channel capabilities allow you to send alternative product information via any channel, both voice and digital.

Loyalty Program Inquiries

Any membership question can be answered instantly. Membership status, membership expiration date, renewal information and processing, and membership point status.

Product Information

Verascape delivers real-time financial data, product descriptions, inventory availability and other product attribute answers.

Collateral Requests

Self-service for product materials, catalogs, warranty documents, or any other customer requested collateral. Verascape can feed fulfillment systems via real-time or batch feeds.

Listen to our Order Status demo