We offer a complete suite of Self-Service as a Service customer service solutions.

We have implemented thousands of solutions and our success rates lead the industry — in some cases up to 3x more successful than our competitors. A small sample of our customer service solutions include:

Order Status

We quickly identify the customer and find their order information. We present the customer with summary order status and then let them guide us on details they want — all the way to line item detail. Verascape integrates with the third-party shippers to provide callers with the most up-to-date status.

Benefits Status

Any benefits question can be answered instantly. Benefits status, renewal date and renewal processing, claims submission, claims status and disposition.

Returns

Customers can self-serve to find out if a returned item has been received and if credit has been applied.

Backorder Inquiries

Verascape provides the most current backorder information to customers. Our omni-channel capabilities allow you to send alternative product information via any channel, both voice and digital.

Membership/
Loyalty Program Inquiries

Any membership question can be answered instantly. Membership status, membership expiration date, renewal information and processing, and membership point status.

Product Information

Verascape delivers real-time financial data, product descriptions, inventory availability and other product attribute answers.

Collateral Requests

Self-service for product materials, catalogs, warranty documents, or any other customer requested collateral. Verascape can feed fulfillment systems via real-time or batch feeds.

How does it work?