Verascape’s self-service solutions are powered by natural language processing, omni-channel cloud deployment, real-time data integration, a single knowledge base, and advanced reporting and analytics. Provide your customers with the ability to self-service across all customer communications channels at a fraction of the cost of live agents.

Verascape provides a suite of voice and digital IVR solutions that include the following:

Virtual Agent

Powered by AI and natural language processing, our Virtual Agent allows you to automate customer interactions in a conversational and easy-to-use manner.

Intelligent Call Routing

Our Intelligent Call Routing solutions utilize customer and external data sources to better understand the caller before you even answer the phone.

Customer Service

We support inbound customer service inquiries — the Where, When, What, Why and How questions your customers want answers to.

Automated Payments

Provide your customers the ability to make payments from their phone or mobile device 24x7x365 without the need for costly live agent support.

Order Processing

Verascape offers a comprehensive self-service order processing solution that is easy to use and PCI Level 1 compliant.

Outbound Notifications

Surpassing simple voicemail delivery services, Verascape engages your customers in timely, high quality interactions.

Verascape Case Study - Financial Services

Featured Case Study

See how Verascape helped a financial services company drastically reduce their call center costs by over 49%.

“We are blown away by how successful this has been.”

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How does it work?