Conversational speech and chatbot self-service solutions for retail
Verascape recently helped one retailer reduce contact center costs by 43% and deflect 60% of customer inquiries away from live agents.
Verascape offers a complete suite of self-service applications for retail companies across ALL customer communication channels, both voice and digital. Here are some examples of the applications we provide:
We quickly identify the customer and find their order information. We present them with summary order status and then let them guide us on details they want — all the way to line item detail.
Verascape integrates with all of the third-party shippers to provide callers with the most up-to-date delivery status of their orders.
Customers can self-serve to find out if a returned item has been received and if credit has been applied.
Customers can receive easy to understand instructions on how to return items without ever having to speak with a live agent.
Verascape provides the most current backorder information to customers. Our omni-channel capabilities allow you to send alternative product information via any channel, both voice and digital.
Customers can quickly and efficiently locate a brick-and-mortar store nearby.
Returns Membership/ Loyalty Program Inquiries
Any membership question can be answered instantly. Membership status, membership expiration date, renewal information and processing, and membership point status.
Verascape delivers real-time product descriptions, inventory availability and other product attribute answers.
Self-service for catalogs, or any other customer requested collateral. Verascape can feed fulfillment systems via real-time or batch feeds.
Verascape offers a self-service processing solution that is easy to use, productive, efficient, and PCI Level 1 compliant. We leverage existing customer data to understand your customers, products, and services to make the re-order process productive and efficient.
Our expertise in working with and understanding data allows you to more effectively up-sell and cross-sell across all customer communications channels.