Conversational speech and chatbot self-service solutions for utilities

Payments

We utilize advanced matching technologies and methodologies to identify and verify your customer. We can process payments with a variety of payment options including debit, credit and ACH over the phone and through a secure mobile payment gateways without the need for a live agent. Verascape is merchant processor agnostic and PCI compliant.

Service Requests

  • Suspend or Stop Services
  • Start Services
  • Transfer Services

Access Inquiries

  • Balance Inquiries
  • Amount Due
  • Payment Due Date
  • Last Payment Made
  • Minimum Amount Required
  • Alternate amount requests

Outbound Alerts

  • Outage Notifications
  • Appointment Reminders
  • Payment Reminders
  • Payment Verification
  • Over-Due Notifications