Conversational speech and chatbot self-service solutions for utilities
Payments
We utilize advanced matching technologies and methodologies to identify and verify your customer. We can process payments with a variety of payment options including debit, credit and ACH over the phone and through a secure mobile payment gateways without the need for a live agent. Verascape is merchant processor agnostic and PCI compliant.
Service Requests
- Suspend or Stop Services
- Start Services
- Transfer Services
Access Inquiries
- Balance Inquiries
- Amount Due
- Payment Due Date
- Last Payment Made
- Minimum Amount Required
- Alternate amount requests
Outbound Alerts
- Outage Notifications
- Appointment Reminders
- Payment Reminders
- Payment Verification
- Over-Due Notifications