Customer Self-Service Solutions

Providing customers excellent service – when they want it, with no wait time – is one of the most important factors in defining your brand.  Verascape allows customers to help themselves with highly professional, easy to use voice automated services.  With real-time links to your database, Verascape can provide up-to-the-minute customer service information at a fraction of the cost of a live agent.

Order Status
Customers can find the current status of orders, including backorder information.  Customers do not need to know their order number or customer number to use Verascape.  Phone number matching and
name/address capture are routine for Verascape.  Customer’s can requests order summary information, or line item detail. 

In addition, Verascape has links to FedEx, UPS, and the US Postal Service, and can provide real-time shipping and delivery information to your customers.

Account Status
Credit card information, balance inquiries, gift card balances, preferred customer program information, or nearly any other customer account status calls can be handled by Verascape. 

Personal Information Changes
Customer life events occur continually for your customers.  Approximately 20M Americans are in the process of moving at any time.  Obviously, it is extremely important to keep customer personal information up-to-date…but also very expensive.  Verascape can quickly find your customer’s file, collect personal information changes for your database, and even validate the information collected against USPS databases to ensure the data collected is accurate and valid. 

Product Availability / Product Information
Customers often prefer to gather more information on a product, or to understand its availability prior to engaging further.  Verascape enables customers to check inventory status, backorder opportunity, or simply get more detailed product information. 

Returns Processing
Verascape can automate every aspect of the returns process. 

Returns Authorization:  Using your business rules, Verascape can confirm a valid return, and then provide a return authorization number to the customer.  Your returns database will be updated in real-time – just as with an agent. 

Returns Status:  Verascape can answer the question “Did you receive my returned item?” confirming receipt of returned item and account credit.

Collateral Requests
Fulfilling collateral requests for customers is fundamental to growing your business.  Verascape can ensure accurate fulfillment information is captured and loaded to your database in real-time.