Verascape initiates thousands of outbound communications daily for our customers. Outbound communications enable organizations to pro-actively address their customers and create service touch points that otherwise might be missed.
Verascape can initiate outbound communications which simply notify or interactively engage with customers and therefore improve customer satisfaction.
Interactive, professional, and timely conversations with customers that you initiate.
Precision scheduling that enables organizations to optimize customer availability.
Context-sensitive application scripting that dynamically changes based on customer responses.
Capacity to initiate hundreds of simultaneous calls.
Short message service (SMS) solutions that compliment phone channel notifications.
Technology that distinguishes human voice energy from answering machines - and dynamically selects the appropriate script (interactive or static message).
Lower Abandon Rates
No ‘transfer delay’ common with most auto-dialers and therefore much lower abandon rates.
Full compliance with FCC auto-dialing and Do-Not-Call rules.
Real-Time Web Reporting
Near real-time, web-based reporting that allows Verascape customers to continually monitor their caller’s performance.
Net promoter score graphical reporting for easy executive consumption.