engage your customers
and improve their satisfaction.
PROACTIVELY ADDRESS YOUR Customers WITH VERASCAPE OUTBOUND SOLUTIONS.
OUTBOUND CALL SOLUTIONS
We initiate thousands of outbound communications daily for our customers. Outbound communications enable you to pro-actively address your customers and create service touch points that otherwise might be missed.
Verascape utilizes the same adavanced voice and SMS enabled technologies for our outbound notifications providing you with unmatched functionality and opportunity.
Interactive, professional, and timely conversations with customers that you initiate.
Precision scheduling that enables you to optimize your customer's availability.
Context-sensitive application scripting that dynamically changes based on customer responses.
Capacity to initiate hundreds of simultaneous calls.
Short message service (SMS) solutions that compliment phone channel notifications.
Technology that distinguishes human voice from answering machines - and dynamically selects the appropriate script (interactive or static message).
LOWER ABANDON RATES
No ‘transfer delay’ common with most auto-dialers and therefore much lower abandon rates.
Full compliance with FCC auto-dialing and Do-Not-Call rules.
REAL-TIME WEB-BASED REPORTING
Real-time, web-based reporting that allows you to continually monitor your caller’s performance.
Net promoter score graphical reporting for easy executive consumption.