Verascape has revolutionized customer and prospect phone interactions with real-time scoring — and the ability to trigger real-time dynamic action plans based on that scoring.
Live Decisions provides a comprehensive, real-time view of the caller as soon as the call is answered. Live Decisions routes and manages the call — per your specifications — for maximum value-add and benefit.
How It Works
Live Decisions leverages your customer data and can supplement decisions with caller specific 3rd party data.
Verascape’s Live Decisions scoring occurs in sub-second time and with no interruption to the caller. By scoring individual callers, Verascape provides knowledge that allows you to make the most of each individual caller / agent interaction.
Live Decisions draws on one of the most comprehensive and unique national 3rd party data suites available in the industry. In addition to real-time use of house-file data, Live Decisions superior performance is driven decision by decision modeling that has the broadest mix of data at its core, including:
Consistent Customer Communication
Live Decisions integrates as part of your overall customer communications strategy. An inbound call can now become part on an integrated communications process that includes email, outbound calls, text messaging, and outbound direct. Live Decisions ensures consistent customer interaction across all customer communication channels.