With real-time links to your database, Verascape can provide up-to-the-minute customer service at a fraction of the cost of a live agent.
Highest Completion Rates
Highest caller self-service rates in the industry. Verascape is the industry leader in caller identification — which is the critical success factor in automated self-service.
Proven results across all demographics. At least 50% of Verascape’s transactions are conducted with callers over 55 years old.
Easy to Use
Inviting and easy to use, Verascape immediately engages the caller in a productive dialogue. Verascape’s unique data-enabled scripting and call flow solutions ensure streamlined and to-the-point caller interactions.
Pay for Success Pricing
Verascape pioneered pay-for-success transaction pricing – a completely risk-shared pricing model that motivates us as an active customer service partner.
Cloud based delivery eliminates IVR operations, IT staff, and call center overhead.
Over a dozen years of experience have allowed Verascape to define best practices models for self service transactions. Verascape employs these best practices with each new self-service application we deploy.
Near real-time, web-based reporting that allows Verascape customers to continually monitor their caller’s performance.
Easily Adaptable and Expandable
Verascape’s re-usable applications model makes new implementations very inexpensive and adaptable to any industry.
Complete redundancy of all systems, and geographically diverse data-centers with full failover capability insures ‘always-on’ services.
No Queue Times
Verascape delivers on-demand call processing capacity ensure calls are answered with no queue times.
All major telephony carriers (and many regional carriers) are supported at Verascape hosting centers. Verascape also offers end-to-end Voice over IP (VoIP) services.