we have the highest self-service completion rates in the industry.


Providing customers excellent service when they want it, with no wait time, is one of the most important factors in defining your brand.   We allow your customers to help themselves with highly professional, easy to use voice automated services.



Helping you help your customers 24/7.


We have the highest caller self-service rates in the industry. We are the industry leader in caller identification — which is the critical success factor in automated self-service.


Proven results across all demographics. At least 50% of our transactions are conducted with callers over 55 years old.


Inviting and easy to use, our Inbound Solutions immediately engages the caller in a productive dialogue. Our state-of-the-art data-enabled scripting and call flow solutions ensure streamlined and to-the-point caller interactions.


We pioneered pay-for-success transaction pricing – a completely risk-shared pricing model that motivates us as an active customer service partner.


We deliver on-demand call processing capacity that ensures calls are answered with no queue times.


Real-time, web-based reporting that allows you to continually monitor your callers' performance 24/7.

lower abandon rates

No ‘transfer delay’ common with most auto-dialers and therefore much lower abandon rates.


Verascape is PCI Level 1 compliant and HIPAA compliant.

real-time web-Based reporting

Real-time, web-based reporting that allows you to continually monitor your caller’s performance.

easily expandable and adaptable

Our reusable application model makes new implementations very inexpensive and adaptable to any industry.

we are:


  • Pay-for-Performance Pricing
  • Cloud-Based
  • Eliminates IVR, IT and Call Center Overhead

  • All Major Telephony Carriers Supported
  • Many Regional Carriers Supported
  • End-to-End VoIP Services Also Available

  • Complete Redundancy of All Systems
  • Geographically Diverse Data Centers
  • Full Fail-over Capabilities

order processing solutions

more orders for your bottom line

We deliver a comprehensive self-service order processing solution that is PCI compliant. We process thousands of real-time self-service orders every month for our customers.

  • Full order header capture.
  • SKU and quantity selections.
  • Credit / debit card collection.
  • Ship to / bill to address collection.
  • Shipping method collection.
  • Real-time update of order database.
  • Full up-sell / cross-sell capability.
  • Delivery of order confirmation details.
  • Delivery of order confirmation number.

customer service solutions

choose from over 30 customer service solutions

We offer a complete suite of customer service self-service solutions to our customers. Our successful transaction rates lead the industry — in some cases up to 3x more successful than our competitors. Some examples of our portfolio of over 30 customer service solutions:

Order Status:

We quickly identify the customer and find their order information. We present the customer with summary order status and then let them guide us on details they want — all the way to line item detail. Verascape integrates with shippers databases in order to provide callers with the most up-to-date status.

Backorder Inquiries:

Verascape provides the most current backorder information available to customers.

Return Status:

Customers are advised if a returned item has been received and provides status of account credit.

Membership / Loyalty Plan Inquiries:

Any membership question can be answered. Membership status, membership expiration date, renewal information and processing, and membership point status.

Benefits Status:

Any benefits question can be answered. Benefits status, renewal date and renewal processing, claims submission, claims status and disposition.

Product Information:

Verascape delivers real-time financial data, product descriptions, inventory availability and other product attribute questions.

Collateral Requests:

Self service for product materials, catalogs, warranty documents, or any other customer requested collateral. Verascape can feed fulfillment systems via batch or real-time feeds.

intelligent call routing solutions

intelligence is the key to success

We use relevant caller data (from your database and/or National third-party sources) in addition to the caller’s stated intention for calling for real-time call routing decisions. Our Intelligent Call Routing employs instant scoring by customer status, purchase history, demographics, credit qualifications, and hundreds of additional relevant data points.

Scoring can be as simple or as complex as necessary for the circumstance. You can score on dozens of different factors. Our Intelligent Call Routing scores map to customer business rules.

  • The best customers to best available agents.
  • Agents are prompted ahead of call on appropriate credit offers and payment plans.
  • Agents are prompted to present ‘best chance’ offers, up-sells, and cross-sells.
  • Real-time decisioning engages agents during call center peak periods so valuable agent time is optimized.